Support - Speedcast

Network Operation Centres

Americas: +1 305 627 6010 or +51 1707 3841
support.AMERICAS@speedcast.com

Europe: +44 (0) 1743 234619
support.UK@speedcast.com

Hong Kong: +852 3919 6700
support.HK@speedcast.com

Oceania: +61 (08) 8260 8300 or +675 706 731 47
support.AUSPAC@speedcast.com

Singapore: +65 6715 9894
support.SG@speedcast.com

Services Desk: Mobile Satellite Services

Oceania: +61 7 3073 8850
support.mss.apac@speedcast.com

Europe: +30 216 100 1444
support.GR@speedcast.com

SERVICES

Design and Installation

The system is designed so that:

Remote access and management is built-in
SLA and break-fix expectations are clear and realistic from the outset

During the installation phase, Speedcast Engineers will train key staff in basic diagnostics and troubleshooting, so that problems are identified quickly.

Monitoring and Management

Once a service goes live, it is monitored remotely 24/7/365, using monitoring tools which include:

Monitoring of all satellite signals
SNMP/IP monitoring of key network devices
Traffic flow into and out of each port

Monthly Reporting

You will receive a monthly service report including:

Summary of Tickets
Bandwidth Utilisation
Service Level Availability
Service recommendations

Please contact your Regional Service Desk if you require this reporting.

TROUBLESHOOTING

Speedcast monitoring system often allows identification and elimination of problems before they are visible to users.

Speedcast operates a 24-hour helpline for fault reporting.

All faults and problems are dealt with through a ticket system. You can receive e mail notification for fault tickets and have secure web-browser access.

A trouble ticket (TT) is opened for every service problem regardless of source (customer call or network originated). Fault clearance starts immediately after TT opening.

Our engineers will initiate remote diagnostics and will work with your onsite team to resolve the fault. If required, we will mobilise our techs to the remote site.

During fault resolution, Speedcast will provide updates to the Customer by telephone, e-mail, or in person.

An outage ends when we notify the customer that the Service has been repaired. The Customer may test the Service before accepting clearance.

Values

view CAST values

We'd love to hear from you. For more information, please contact us.

Andrew Metcalfe

Company Secretary

Experience

Andrew is a qualified chartered secretary and experienced governance adviser.
He is a CPA, Fellow of the Governance Institute of Australia and Member of the Australian Institute of Directors.
Andrew has acted as Company Secretary for a range of ASX-listed companies across a broad range of industries.
Andrew is located in Melbourne and advises Speedcast on company secretarial practice and procedures and governance matters.

Edward Sippel

Non-Executive Director

Experience

Edward is a Managing Director of TA Associates and Co-Head of TA Associates in Asia. Edward focuseson investments in companies in the Asia Pacific Region.
Edward has been a Director of Speedcast since its acquisition by the TA Associates Funds in 2012. On behalf of TA Associates he also serves on the board of Nintex in Australia, Yeepay in China and was formerly a
Director of Forgame in China.
Prior to joining TA Associates, Edward was a partner at two private equity funds, Quadrangle Capital Partners and TVG Capital. In this capacity Edwards served on the Board of Directors of many public and private companies globally, including several in Australia such as Request Broadband and Power
Tel, an ASX-listed entity which was later acquired by Telecom New Zealand/AAPT.
Edward holds a BA from Georgetown University.

Michael Malone

Independent Non-Executive Director

Experience

Michael Malone was appointed as an Independent Non-Executive Director of Speedcast in May 2014.
Michael is the founder and former CEO of ASX-listed internet provider iiNet, a position he held from 1999 to 2013.
Michael served as the President of the Western Australian Internet Association from 1996 to 2002.
Michael is also the former Deputy Chairman of Autism West.
Michael was a winner of the Western Australian Information Technology and Telecommunications awards lifetime achievement award in 2005, and in 2006 was awarded the Business News Award for the most outstanding business leader in Western Australia under 40 and the Young Leader of the Year
award for the JML Australia Human Capital Leadership Awards.
Michael holds a Bachelor of Science and a Diploma of Education from the University of Western Australia.

Peter Jackson

Non-Executive Director

Experience

Peter was appointed as a Non-Executive Director of Speedcast in 2012 and is also currently the Chair of the Nomination and Remuneration Committee.
Peter has over 40 years of experience in the satellite and telecommunications sectors. He is currently a Non-Executive Director of AsiaSat, where until 2012 he was Executive Chairman, having joined as CEO
where he led the company through its 1996 listing on the Hong Kong Stock Exchange. Peter is also a former Director of the Cable & Satellite Broadcasting Association of Asia.
Prior to joining AsiaSat, Peter spent 20 years with Cable and Wireless.
Peter is currently a member of the Advisory Board of Thuraya Telecommunications, a mobile satellite operator in Dubai, a consultant to CITIC and a member of the investment committee of a private equity firm.
Peter has previously held the role as Director and Chairman at Daum, a public company that is a large internet provider in South Korea.

Grant Ferguson

Independent Non-Executive Director

Experience

Grant was appointed as an Independent Non-Executive Director of Speedcast in 2013. Grant is also Chair of the Audit, Business Risk and Compliance Committee. He has over 20 years of experience in the telecommunications industry.
Previously, Grant was the CEO of Astro Overseas Ltd, where he was responsible for the development and management of the Astro Group’s international business and was concurrently the CFO of Astro All Asia Network Plc, one of Asia’s leading integrated multimedia groups.
Prior to that role, Grant was a Managing Director at sovereign wealth fund Temasek Holdings, where he was responsible for overseeing the development of the fund’s telecommunications and media investments. He has also held the roles of CFO of Total Access Communications in Thailand and Treasurer for the First Pacific Group in Hong Kong.
In 2014, Grant was appointed to the board of Italian football club Inter Milan and he currently also serves as an advisor to and Non-Executive Director of a number of businesses across Asia covering a variety of industry sectors.
Grant commenced his career with PricewaterhouseCoopers in the United Kingdom, United States and Hong Kong where he held a series of senior management positions. He is a member of the Institute of Chartered Accountants in Scotland and the Hong Kong Institute of Certified Public Accountants.

Michael Berk

Non-Executive Director

Experience

Michael Berk is a Managing Director of TA Associates, and has been a Director of Speedcast since its acquisition by the TA Associates Funds in 2012.
On behalf of TA Associates, Michael currently serves as a Director of Tectum Holdings (THI), the Professional Warranty Service Corporation and Towne Park.
Previously, Michael was a Director of Dealer Tire, Microban International and Triumph HealthCare.
Michael holds a JD (cum laude) from Harvard Law School, an MBA from Harvard Business School and a Bachelor of Arts (magna cum laude) from Harvard University.

Pierre-Jean (“PJ”) Beylier

Chief Executive Officer, Executive Director

Experience

joined Speedcast in 2000 as Head of Sales and Marketing. He was appointed Chief Executive Officer of Speedcast in 2004. PJ has been instrumental to the success of Speedcast, having managed the transition to its current technology platform and guided the development of Speedcast’s strategic focus.
has over 20 years of experience in international sales and marketing across Black and Decker in France, and at Rhodia, a French manufacturer of specialised industrial chemicals where he held a number of roles including export sales manager for one of the divisions, responsible for Southern and Eastern Europe, Middle East and Africa, and then managed key e-business projects in the Group.
graduated from Lyon School of Management and received a MBA from the University of Southern California.

John Mackay, AM

Independent Non-Executive Director / Chairman

Experience

John was appointed to the Speedcast Board in 2013 as an Independent Non-Executive Director and appointed as Chairman in 2014.
John has over 15 years of experience as a Chairman and Director of major companies across the communications, utilities, health, construction and education sectors.
John is currently a Director of ASX-listed property developer CIC Australia and Chairman of the audit and remuneration committees and a Director of data centre manufacturer Datapod.
Previously, John held the role of Chairman of TransACT Communications, a regional integrated telecommunications and subscription TV operator. John was the Chairman and CEO of ACTEW Corporation and CEO, Chairman and founder of its joint venture with AGL. Earlier in his career, John held a number of senior roles in the Australian federal public service.
John has been a Chairman or Director of several charitable, arts and sporting boards. He was Chancellor of the University of Canberra and Chairman of the Strategic Advisory Board of the National Arboretum Canberra.
John was appointed a Member of the Order of Australia in 2004, and was named as Canberra Citizen of the Year in 2008. John holds Bachelors of Arts (Administration) and Economics and an Honorary Doctorate from the University of Canberra.

Network Operation Centres

Services Desk: Mobile Satellite Services

SERVICES

Design and Installation

Monitoring and Management

Monthly Reporting

TROUBLESHOOTING

Values

Andrew Metcalfe

Experience

Edward Sippel

Experience

Michael Malone

Experience

Peter Jackson

Experience

Grant Ferguson

Experience

Michael Berk

Experience

Pierre-Jean (“PJ”) Beylier

Experience

John Mackay, AM

Experience

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