Having an issue with our service or equipment? We’re here to help.
At Speedcast, we’re deeply committed to providing our customers with best-in-class support. Our world-class teams are made up of experienced and passionate people in 40 countries—including 115 engineers and 24×7 multilingual technical support centers.
Our Monitoring System
Our monitoring system often identifies and eliminates problems before they even become visible to users. We monitor 24x7x365.
24-Hour Support
Submit an Incident Record or call our helpline to report a fault at any time, from anywhere. We will generate an Incident Record from your call.
Incident Record System
We open an Incident Record for every service problem and will work on the problem immediately.
Incident Record Opened
An Incident Record is opened for every service problem, regardless of source (customer portal, hotline or network originated). Fault clearance starts immediately after Incident Record opening.
Remote/On-site Diagnostics
Our engineers will initiate remote diagnostics and work with your onsite team. If necessary, we will send our techs to your remote site.
Fault Resolution
We provide updates by telephone, email or in-person. We recommend that you direct any questions to the helpline or your account manager.
Outage Clearance
We will notify you when your service has been repaired and when the outage ends. You may test the service before accepting final clearance.
Customer Service Centers
Increased Reliability
Proactive service monitoring and first call resolution
Innovative Approach
Remote service management and diagnostic
Performance-driven
Service reporting, notifications and escalations
Effective Communications
Clear status communication throughout Incident lifecycle
Global NOC
Our Global Network Operations Center (NOC) teams consist of qualified engineers positioned worldwide, working as a unified team to provide consistent, skilled support 24×7 through a “follow the sun” model. Speedcast is equipped to monitor and manage large enterprise networks, offering our Energy, Enterprise, cruise and yachting customers a single point of contact for incident tracking and service restoration. Scroll down for more information about our Commercial Maritime NOC and how we cater to the unique needs of our maritime customers.
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Papua New Guinea
+675 706 731 47 (English) servicedesk@speedcast.com -
United Kingdom
+44 1224 773727 (English) servicedesk@speedcast.com
Commercial Maritime NOC
Our Commercial Maritime Network Operations Center (NOC) is staffed with experienced engineers, ensuring that maritime customers receive the highest level of support 24×7. Speedcast’s NOC teams specialize in monitoring and managing maritime networks, providing a single point of contact for efficient incident resolution and service continuity.
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Netherlands
+31 321 335112 (English) servicedesk@speedcast.com
Speedcast Compass Customer Portal
Speedcast Compass delivers a complete online customer portal for network monitoring and management. One of the most powerful and comprehensive network management systems in the industry, Compass allows customers to monitor the operational performance of their remote site networks from a single platform.